Advanced Features > Call treatment

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  Using Call Treatment  

The Call Treatment function allows you to apply specific time and day call routing scenarios based on your Find-Me Lists. You can also have your calls forwarded to Voice Mail, bypassing both phones. Or you can disable the Call Treatment function.

  1. You can specify up to three scenarios for different times of day – you can enable one, two or three Find-Me List scenarios OR one, two or three Voice Mail Forwarding scenarios or a combination of both functions. (You need not activate all three time-and-day scenarios – you can opt for just one or two.)

To activate any Find-Me List that you have created, you must enable it with the Call Treatment function.

When you click Call Treatment on your Dashboard Navigation panel, the Call Treatment window will appear.

Here are the items you will need to enable Find-Me Lists, forward calls to Voice Mail and set time-and-day call routing scenarios:

Name - The first column is filled in with the words “Default Forwarding.” It refers to your Frontier Call Manager Default Find-Me List, which rings both your home and cell phones simultaneously. You cannot delete this entry; to change your call handling rules or apply a different Find-Me List that you have created, you must click the Edit icon in the Functions column.

Action - This column lists all of the call-handling scenarios that you have set up for this entry. If it shows the word “Disabled,” then no call-handling rules have been applied. NOTE: You cannot disable the Default Forwarding Frontier Call Manager entry.

Function - Click the Edit icon in this column to modify call handling rules.

 
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